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Privacy Policy

Last Updated: March 12, 2025

Who We Are

Hengrythm Sdn. Bhd. (“we,” “our,” or “us”) operates the e-commerce website www.hengrythm.com (the “Site”), where we sell test tools and related equipment. We are committed to protecting your privacy and ensuring compliance with Malaysia’s Personal Data Protection Act 2010 (PDPA) and other relevant e-commerce regulations. By using our website, you consent to the collection, processing, and use of your personal data as described in this Privacy Policy.

Personal Data We Collect

When you use our website, we collect various types of personal data, including but not limited to:

  • Identity Information: Your name, email address, phone number, and company name (if applicable).
  • Billing and Shipping Information: Your delivery address, billing address, and order details.
  • Payment Information: Processed securely via Stripe Payment Gateway; we do not store or have access to your credit/debit card details.
  • Transaction Data: Purchase history, order tracking, invoices, and refund details.
  • Account Information: If you register on our website, we collect login credentials and account preferences.
  • Technical Data: IP address, browser type, device information, and browsing behavior for analytics and security.
  • Marketing Preferences: If you opt-in, we collect data for promotions, newsletters, and offers.

How We Use Your Data

Your personal data is collected and processed for the following purposes:

  • Order Processing: To fulfill purchases, process payments, and deliver products.
  • Customer Support: To assist with inquiries, complaints, and warranty claims.
  • Marketing and Promotions: To send promotional offers, updates, and newsletters (only with your consent).
  • Website Improvements: To analyze user behavior and enhance website functionality.
  • Legal and Security Purposes: To comply with legal obligations, prevent fraud, and ensure website security.

Data Retention and Security

We retain your personal data for as long as necessary to fulfill our business and legal obligations. Your data is securely stored using encryption, firewalls, and access control measures to prevent unauthorized access, disclosure, or misuse.

Sharing of Information

We do not sell, rent, or share your personal information with third parties except in the following cases:

  • Payment Processing: Transactions are securely handled by Stripe Payment Gateway. 
  • Shipping and Logistics: Your address and contact details may be shared with shipping providers to fulfill deliveries.
  • Legal Compliance: If required by Malaysian authorities, we may disclose data in response to lawful requests.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance user experience, remember preferences, and analyze website performance. You can manage cookie settings through your browser preferences.

Your Rights Over Your Data

Under Malaysia’s PDPA, you have the following rights:

  • Access Your Data: Request a copy of the personal data we store.
  • Update or Correct Data: Request modifications to inaccurate or incomplete information.
  • Withdraw Consent: Opt out of marketing communications at any time.
  • Request Data Deletion: Request the removal of your data, except where required for legal purposes.

To exercise any of these rights, please contact us at sales@hengrythm.com.

International Data Transfers

As our website serves customers worldwide, your data may be processed outside Malaysia. We ensure that all data transfers comply with applicable data protection laws.

Third-Party Services

Our website may contain links to third-party websites. We are not responsible for their privacy practices. Please review their privacy policies before providing personal data.

Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. Any changes will be posted on this page with the updated date. Continued use of our website signifies your acceptance of the revised policy.

Contact Us

If you have any questions regarding this Privacy Policy or how your data is handled, please contact us at:

Hengrythm Sdn. Bhd.
Company Reg No: 202201047794 (1493491-D)
Address: 1-21-01, Suntech @ Penang Cybercity (2265), Lintang Mayang Pasir 3, 11950 Bayan Baru, Pulau Pinang, Malaysia.
Email: sales@hengrythm.com
Phone: +60 12-475 3875